Service provider specialising in the ServiceNow platform.

Founded in 2018, our mission is to provide creative, responsive and customer-focused ServiceNow solutions that empower our customers and simplify their work through automated business processes.

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About BT Automation

A premier ServiceNow partner

BT Automation is a Premier ServiceNow partner specialising in solution implementation, custom application design and existing system enhancements on the ServiceNow platform, for Commonwealth, state and local government, as well as non-government clients. We are proud of our delivery of high-quality business outcomes for government and non-government clients. Among other successes, we won the 2018 ACT Chief Minister's Award for Innovation for our design of their ServiceNow Service Portals.

What we do

Our services

We use the ServiceNow certified ‘ServiceNow Implementation Methodology’ (SIM) to ensure your solution is done right the first time. Our skilled consultants will quickly identify your business needs and use that understanding to provide maximum value from your ServiceNow platform. Our ‘Low Code/No Code’ approach keeps our customers instances in a sustainable state, allowing them to take advantage of the latest upgrades and features offered by ServiceNow. Our staff are fully qualified with the latest ServiceNow Certifications to deliver value to your organisation.

Our clients

Trusted by many companies

We are proud of our delivery of high-quality business outcomes for government and non-government clients, including:

Work with us

BT Automation looks forward to hearing from you and helping you improve your business through ServiceNow.


BT Automation Pty Ltd

PO Box 204,
Deakin West, ACT 2600

ABN 70 619 362 104

© BT Automation 2020

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BT Automation acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the traditional custodians of the land where we live, learn, and work.